MatrixMedia Support

We're glad you're here. Here's how to get help.

MatrixMedia is currently offered as a demo running on our hosted demo server. It's here so you can explore the experience first-hand. Because it's a shared demo environment, accounts and content may be reset from time to time and data isn't guaranteed to persist — please treat it as a preview rather than a place to keep anything important.

Contact us

Email Reach us any time at support@steegler.com. We read every message and aim to reply within a few business days.

In the app Open Settings → Help → Contact Support to start a private conversation with our support team (@support:steegler.com). Only you and our support team can see that conversation and its replies.

Common questions

Getting started

Create an account from the welcome screen, then explore channels, the home feed, and live broadcasts. You can sign out and back in at any time.

Going live & watching

Start a broadcast to share live video with your community, and tune into other broadcasts live or catch up on past ones. If a stream won't start or play, check your network connection and try again.

Calls

You can place voice and video calls from a conversation. If a call won't connect, make sure the app has microphone and camera permission and that you're on a stable connection.

My data was reset

That's expected on the demo server — see the note above. Anything you create here may be cleared during routine resets.

Reporting a problem or content

You can report a message, user, or room from within the app, or email us at support@steegler.com.